FAQ section
If you can't find the answer to your question the chances are someone else is wondering about it too. Please check the categories provided or do send us a message. We will be sure to answer your question and get back to you as soon as possible.
Orders are typically processed within 24–48 hours. UK delivery usually takes 2–5 working days. International delivery times vary depending on location.
Yes, we offer free UK shipping on orders over £50.
Yes, once your order has been dispatched, you’ll receive tracking details via email.
We accept returns of unopened items within 14 days of delivery. Please see our Refund Policy for full details.
Contact us at info@therawkitchenuk.com with your order number. We’ll guide you through the return process.
Yes. We use encrypted payment gateways such as Shop Pay, PayPal, Apple Pay, and all major credit cards.
Yes, all our products are 100% natural, free from artificial additives, preservatives, or harsh chemicals.
Keep honey, oils, and teas in a cool, dry place away from direct sunlight. Skincare should be stored at room temperature.
Yes, each product is labelled with a “best before” or expiry date. Natural products vary in shelf life, so please check packaging for details.